Better Business Bureau

Looking for help? BBB has resources.

Ugh. You got a negative review for your business. Instead of stewing or clapping back, BBB has 7 tips to handle it like a pro. Respond promptly: Address negative reviews quickly as prospective customers look for recent feedback and may interpret silence as you not caring🤔. Be respectful in responses: Avoid denials or excuses, acknowledge concerns, apologize and show commitment to improvement. Claim your profiles: Manage your profiles on multiple platforms to respond to reviews and, when possible, appeal negative or false reviews. Personalize follow-ups: Offer direct contact to demonstrate genuine care and resolve issues one-on-one. If possible, work to remove certain reviews that are abusive, vulgar, or threatening while complying with guidelines ✅. Encourage BBB reviews: Direct customers to BBB for vetted, trustworthy feedback on their experiences 📝. Give it time: Recent reviews matter most, especially to younger audiences; encourage frequent, updated feedback.

If you’re trying to make a decision or need more information on hiring a business, we can help.

Money is tight, but you need to get the word out about your business…BBB has you covered.

Did you know there are FIVE common mistakes most business owners make when it comes to finances? 🤔

What does the BBB do? Well, a lot. Information on businesses, dispute resolution, customer reviews, consumer and business tips…well, you get the point.

Connecting with other businesses is the key to growth. Your business’s next opportunity could be just one conversation away! Check out BBB’s tips for business networking. https://bit.ly/3FE8gmI

Your website is an important driver in gaining new customers. 💻 Is it time for an upgrade? Read BBB’s tips on how you can upgrade your site to drive sales.

It’s tax season! Is your business ready to file? Check out these 9 tips to get a handle on your business’s taxes this year. 🔗 below

Before you send that DM, think twice. 🤔 If you’re reaching out to a business on social media seeking a resolution, be aware of fake customer service accounts tricking social media users. Read our latest scam alert for more info: